Terms & Conditions
1. EFFECT OF CONDITIONS
These are the conditions of sale which apply to all contracts made between Toe Tufts, a trading name of Tender Loving Pet Care Ltd, and any customer and shall apply to the sale of any of the company’s products. These Terms and Conditions govern your use of the website accessed through toetufts.co.uk and any orders you place through the website.
Please read the Terms and Conditions carefully as they affect your liabilities under law. By using the Website, you are deemed to accept the Terms and Conditions. If you do not agree to these Terms and Conditions, please do not register an account on the website.
2. YOUR ACCOUNT
2.1 If you use the website, you are responsible for maintaining the confidentiality of your account and your password and restricting access to your computer or device to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password.
2.2 You must ensure that all details provided by you are correct and complete and you must inform us immediately of any changes to the information that you provided. We cannot be held responsible for any costs or losses incurred by you, such as where an order has been sent to an incorrect address, where incorrect or out of date information has been supplied to us.
3. ORDERING GOODS
All orders placed through the Website will be subject to our acceptance of the order.
When you submit an order to us on the website, you will receive an email from us acknowledging your order. You should check this email for accuracy and let us know immediately if there are any errors. Please note that the Order Acknowledgement Email is not an acceptance by us and does not constitute a contract. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms the goods have been dispatched to you. Title to the goods will pass to you on delivery to you provided payment has been made in full.
4. WEBSITE INFORMATION & AVAILABILITY
Whilst we take every care to ensure that the information on the Website is accurate and complete, some of it may be supplied to us by third parties and we are unable to check its accuracy or completeness. You are advised to verify the accuracy of any information contained on the website before relying on it.
Your attention is drawn to the following information in particular:
a ) The Product ingredients and typical analyses listed on this site are provided by the manufacturer and are correct as at 01/01/16. Whilst we do our best to ensure that this information is kept up to date, there may be occasions where the manufacturer has changed their formulation and this has not yet been reflected in the information on our product pages. Please always refer to the product packaging upon receipt of your order for the fullest and most up to date copy of the product's ingredients and nutritional analysis.
b ) Sometimes the manufacturer may change the product packaging or update the design of an item. Whilst we will try to update the product image as soon as possible to reflect this change, there may be occasions this change has not yet been refelected on our product pages.
The Prices shown are in Sterling and are subject to change at any time but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
Every effort is made to ensure that the published prices are correct. If, however, the published price is found to be incorrect prior to dispatch, the customer will be contacted and advised of the correct price. You may then either cancel your order or confirm it based on the correct information. If in these circumstances we are unable to contact you, or we receive no reply to our communications within 14 calendar days, we will treat your order as cancelled. No contract is formed until the Company accepts that goods ordered are and have been priced correctly, and dispatches the order.
Payment must be made at the time of placing the order by a credit or debit card or through PayPal. Any payment made to us will be refunded if we do not accept your order for whatever reason. We cannot accept postal orders.
7. DELIVERY AND CARRIAGE
Your order will be fulfilled within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances such as a Force Majeure Event, however typically between 1 and 5 working days depending on delivery options chosen.
The delivery does not need to be signed for by the named person on the order, but delivery will be made to the specified address and a signature will usually be required. Any special instructions left with your order will be followed at the delivery driver's discretion. Any parcels which are requested to be left 'in a safe place' will be done so at your own risk and at the discretion of the delivery driver. In this case the driver will sign to say a parcel has been left and the goods will be at your risk from the time of delivery. Delivery is made to the named address and Toe Tufts cannot be held responsible for loss or damage to parcels which occurs after delivery has been made. In the case of an item being delivered damaged, we will require either photographic evidence or a return of the damaged goods before a refund can be given and the packaging must be retained until further notice.
Please ensure you enter the correct postcode for delivery as we can only make delivery to the postcode supplied, regardless of other address details entered. Toe Tufts cannot be held responsible for parcels that are lost or delivered to an incorrect location due to incorrect delivery details being supplied with the order.
8. FORCE MAJEURE
The company will not be liable for any failure or delay or for the consequences of any failure or delay in performance if it is due to any event beyond the reasonable control and contemplation of the Company including, without limitation, acts of God, war, industrial disputes, protests, fire, tempest, explosion, an act of terrorism and national emergencies and the company will be entitled to a reasonable extension of time for performing such obligations.