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FREQUENTLY ASKED QUESTIONS
PRODUCT INFORMATION
What causes excessive tearing and staining?
Why is Eye Envy so different than all of the other products that I've bought and don't work?
What if I've used bleach or peroxide to clean the area around the eyes?
Is Eye Envy safe to use on my pregnant dog or cat?
Should Eye Envy be refrigerated? If so, how long is its shelf life?
Is Eye Envy applied inside the eyes?
What happens if a small amount gets into my pet's eyes?
How many pads come in a jar?
Can I use Eye Envy on my dog/cat's legs, tail, and/or mouth area? Is it safe?
Should I refrigerate my product when it arrives?
I have a white dog, do you recommend the powder?
Does Eye Envy fade/bleach colored animals?ORDERING AND SHIPPING
Can I still order using an order form and personal cheque?
How long does shipping take?
What is Google Checkout?
Can I return or cancel my order?Q: What causes excessive tearing and staining?
A: Staining can be caused by a number of factors:
Clogged or Shallow Tear Ducts: Studies indicate that 20-25% of small dogs and cats are born with closed or shallow tear ducts. Tears overflow because their eyelid space is not deep enough to contain them.
Excessive Tearing: When the face hair is wet from excessive tearing, it becomes a breeding ground for bacteria and yeast infections (AKA: Red Yeast, which causes deep reddish-brown stains); low grade bacteria infections may also cause excessive tearing.
Cutting Teeth: Cutting teeth may cause changes in the head & mouth structure of your pet, placing pressure on the tear ducts.
Irritation & Allergies: Some animals get hair or eyelashes into their eyes causing irritation. Many breeds are susceptible to allergies. Shampoos and other chemicals can also irritate their eyes. Some foods cause allergic reactions; animals may also build an allergic reaction over time to a type of food.
Water: Water with high mineral levels causes staining.
Food & Treats: Diet can play a significant role in tearing. Many commercial foods contain additives, preservatives and food colouring. This could lead to staining.
Fleas: Fleas survive in moisture, which they get from the eye or mouth area. This could cause irritation and in addition red stains left behind may be from flea faeces.
These are just a few reasons. There are MANY more!!Q: Why is Eye Envy so different than all of the other products that I've bought and don't work?
A: Eye Envy works at the true problem, a bacterial infection. Eye Envy contains a cleanser, an astringent (to dry the area) and herbal flower extract (acts as a natural antibiotic) and an antibacterial. Eye Envy is a topical tear stain remover. Other products are often masked as palatable supplements, taking months to work and requiring your pet to ingest antibiotics (e.g. tylan, tylosin as tartrate).
Q: What if I've used bleach or peroxide to clean the area around the eyes?
A: Bleach/Peroxide make the hair shaft very porous, causing the stain to set into the hair. Eye Envy will only lighten the areas previously damaged by bleach or peroxide, but all regrowth will be clean.
PLEASE do not use peroxide or bleach on your animals!
Q: Is Eye Envy safe to use on my pregnant dog or cat?
A: Yes. Since Eye Envy is applied externally, it is 100% safe to use on pregnant, lactating and even small kittens (over the age of 7 weeks).
Q: Should Eye Envy be refrigerated? If so, how long is its shelf life?
A: Eye Envy should be refrigerated. The shelf life in the refrigerator is approximately 2-3 months.
Q: Is Eye Envy applied inside the eyes?
A: No. Eye Envy is to be applied externally only.
Q: What happens if a small amount gets into my pet's eyes?
A: There is nothing to worry about if some solution gets into your pet's eyes. The ingredients are safe and have been tested.
Q: How many pads come in a jar?
A: There are approximately 30 pads per jar. Our pads are made of special material to avoid any "fuzz" from getting into your pets eyes.
Q: Can I use Eye Envy on my dog/cat's legs, tail, and/or mouth area? Is it safe?
A: Yes. The ingredients will not harm your animal. Also, EE can be used for chin acne and urine stains.
Q: Should I refrigerate my product when it arrives?
A: Your product should be refrigerated as soon as it arrives. Its shelf life outside of the fridge is 2-3 weeks, so your product should be refrigerated immediately.
Q: I have a white dog, do you recommend the powder?
A: Yes! With any white animals it is recommended to use both the solution and the powder.
Q: Does Eye Envy fade/bleach colored animals?
A: No. The product does not contain any peroxides or bleaching agents and will not discolor your pet.
Q: Can I still order using an order form and personal cheque?
Q: How long does shipping take?
A: Orders are sent out via First Class post, normally arriving within two business days.
A: Google Checkout is a secure checkout experience, giving customers a single account where they can store their billing and shipping addresses as well as credit card information, then make purchases at participating websites using that information.
Q: Can I return or cancel my order?
A: Currently, Toe Tufts does not accept returns or cancellations.
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